Reduce customer contacts, slash operating costs and increase sales

All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers.

How it works

Sorted’s shipment tracking engine aggregates and enhances all of your delivery and returns tracking information in one place. You can keep customers informed and engaged with automated branded updates, monitor performance and proactively resolve escalations.

Why retailers and brands choose Sorted

63%

reduction in WISMO customer contacts

£40k

of additional sales in month one

50%

savings on customer comms

Features and benefits our customers love

View all your shipments in one place, across all of your carriers.

Your logistics and customer service teams can see what deliveries are on track, and which ones need attention. Act fast before your customers realise there’s an issue.

Looks for trends in your shipping performance.

Keep an eye on your customer promise success rates and whether your parcels were delivered early, on time or after the promise date. Protect your customer promise and be prepared for your carrier SLA and contract conversations.

Send emails your customers will actually open

Completely customise emails that reflect your brand and provide upsell opportunities while reducing “Where is my order”. Sorted open rates sit around the 75% mark whereas retail open rates for marketing emails often sit well below 20%.

Want to know the cost?

We take a modular approach to pricing, making sure you only pay for feature modules you need.

Drop some details into this short form, and we’ll be in touch to talk through your module choices and the cost breakdown.

Learn more about pricing

Optimise your customer delivery updates with SMS

Choose when to text customers with delivery status updates. Delivery success rates can be boosted with an “Out for delivery” notification.

Provide your customers with a self-serve tracking timeline.

Create branded tracking pages that work across any device and display multi-shipment orders. Customise them with your brand and promotions to drive upsell while reducing WISMO. No code needed and you can set them up in minutes!

Serve customers tracking updates in your native app, website or comms channels.

Keep customers right where you want them and within your brand with Sorted’s embeddable tracking API. You can also embed our API in your chatbot processes, reducing your cost to serve as well as your WISMO.

Get shipment tracking updates directly within your chosen platforms.

Want to view all your shipments in your CRM? Pass real-time updates to your chosen platforms making your automation and automation simple for all your teams.

Want to get a little more technical?

All our product guides and API information are fully and freely available.

Access here

Sorted customers

ASDA
We are always looking to provide a better online experience for our customers, and understood that there was a need to communicate more frequently with them from the point of order through to delivery.