• asos
  • Huel
  • asda
  • musicMagpie
  • Graham & Brown
  • insight
  • asos
  • Huel
  • asda
  • musicMagpie
  • Graham & Brown
  • insight
  • hotter
  • go outdoors
  • Party Delights
  • Arnold Clarke
  • Percival
  • hotter
  • go outdoors
  • Party Delights
  • Arnold Clarke
  • Percival

You’ve got the power to keep your customers

60%

won’t shop again after a poor delivery experience

Consumer research reveals the top 3 delivery experience areas retailers and brands need to nail to keep loyal customers and win new ones.

  • On-time delivery

  • Low shipping costs

  • Proactive progress updates on orders and returns


Meet Sorted’s delivery experience platform

Ship

All your carrier services through one integration. Optimised parcel allocation for you. Better delivery choice for your customers.

Sorted shipment dashboard screen

Track

All your shipment tracking data in one place. Proactive updates for you. Branded communications for your customers.

Zala branded tracking

Return

All your Shopify returns, refunds and exchanges automated. Great value labels for you. Branded returns portal for your customers.

Shopify Branded Zala returns portal

Get up and running immediately with our Shopify returns app.

A proven formula for last mile efficiency

shopping-basket

+20%

basket conversion

-63%

reduction in WISMO customer contacts

Clock icon

+15

minutes saved per return

Customer delivery comms to boost revenue, and NPS

Delivery communications are critical when things go wrong… and when they go right. Here’s Kerry, our in-house tracking expert, to explain why.


An API-first philosophy for delivery experience

Simple integration and access to the world’s best-performing carriers.

See technical product guides

Title for the client logos



Learn from your peers and competitors

Podcast sessions

Listen to the latest episode of the podcast

CEOs, founders and leaders of small and medium businesses open up about the tips, tools, and stories of the trade.

Parcel delivery to doorstep

Small business series

Everything you need to know about delivery experience.

Preparing for peak

Preparing for peak

37% of respondents think this peak season will be busier than any other.

Branded tracking communications

Branded tracking and comms = business value

3 ways branded tracking and communications can help your retail business.

Start optimising your delivery experience now